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There is a $100 booking fee for all appointments, excluding follow ups. This fee is charged in order to secure your appointment for the given date and time, and is deducted from the cost of your appointment, so as not to increase the overall cost of your permanent cosmetics, as long as you keep your appointment. It is important to understand that when you book an appointment, we are making a commitment to each other. If you do not keep your appointment time, it takes away that spot from someone else who would like to have it. With all that being said, if you have an emergency come up, contact us as far in advance as possible and we will do our best to accomodate you. 

Our appointments are booked at specific intervals in order to give us enough time to complete every step of your service. Before we can even start applying your cosmetics, we have to account for numbing time and consultation in order to determine the shape and color. These steps are absolutely imperative to ensure your satisfaction with the outcome, as well as comfort during your appointment. We understand that sometimes delays happen unexpectedly, however if you arrive more than 15 minutes late, we cannot guarantee that there is time to complete every step of the process as necessary.   Late arrivals will have to be rescheduled and the booking fee will be forfeited.  

If you are coming from out of town, be warned traffic is ALWAYS bad on Broadway, so please plan accordingly and give yourself some extra time.  

We understand that unforeseen circumstances may arise that could force your to reschedule your appointment. Please understand that such changes affect, not only your technician, but also the clients that have appointments after yours.

If you NO SHOW  your appointment, your booking fee is forfeited and you will be required to pay a new booking fee in order to be rescheduled. Please understand that your appointment is a commitment between you and your technician, in which your technician has agreed to set aside time for you an only you. Out of respect for that agreement, and for other clients who might like to have that spot, please let us know if you will not be able to make your appointment. We appreciate as much notice as you can give us, even if it's not much, and if you try to work with us, we will certainly try to work with you. If there are repeated no shows you ay be required to pre pay for your appointment before it can be rescheduled. This is rare, but in some cases it is necessary. However, if you have an emergency come up, we certainly understand and will do our best to work with you. 

   At the end of your initial appointment you will be given an Aftercare Brochure. This will have not only care instructions, but also some tips and tricks to help you avoid a follow up appointment, as well as your follow up dates. This an 8 week window of time in which you can receive additional work at a discounted price, if necessary. It is not overwhelmingly common for our clients to need follow ups, only about 20% return for follow up work.

    Usually, follow ups are directly related to the quality of after care, and following your after care instructions is the best way to avoid needing additional work. For example, failure to use the provided ointment can lead to flaking during the healing process which pulls out color. Picking at the flakes can have the same result. Or if the brows are oversaturated with water during the healing phase, the water can leach color out of the skin. One thing to keep in mind is that, your body's job is to get rid of foreign invaders, and we are trying to prevent your body from expelling the pigment. Our after care procedures are designed to maximize pigment retention, and if the procedures aren't followed, your body may have some success getting rid of that pigment.

    In other cases, you might want adjustments made to the appearance of your makeup, such as a darker color for the brows, or a thicker application of eyeliner. We do our very best to get everything just right in the initial appointment, but sometimes after you've lived with your makeup for a month or so, you might want a little extra or a small adjustment. At the time of your follow up, we can make any additions necessary to perfect your make up. 

A color refresh is a specific kind of "touch up" appointment that we provide in order to combat the fading of permanent cosmetics. During this appointment, we will do a full pass over your PMU to brighten up your look again. We keep your color on record so that we can match it exactly, but we can also update your color if necessary. Similarly, we can make minor adjustments to update your look, if you please. You can have a color refresh as soon as a year after your appointment, but usually it isn't necessary for at least 2 years after your first brow or lip service, or at least 5 yeas after your first eyeliner service. Color refresh appointments are scheduled as needed at your discretion, so you can come back as soon as your please or as late as you please. Fading is dependent on the color chosen as well as your level of sun exposure, so the rate of lightening varies a lot from person to person. Our goal is to minimize the amount of maintenance needed over the life span of your cosmetics, so we try to make sure you don't need annual work unless you prefer to have it.